Legal notices & Policies
Privacy Policy
We attach great importance to the protection of your personal data and your privacy. Below, we inform you about what data we collect, how we use it, and what rights you have under the Swiss Data Protection Act (DSG) and the General Data Protection Regulation (GDPR).
1. Responsible Party
The party responsible for data processing on this website is:
**ALPHA BLUNT LTDA**
E-mail: alpha.bluntcompany@gmail.com
2. Collection and Storage of Personal Data
When you visit our website or place an order, we collect the following information:
* **Order data:** Name, billing and shipping address, email address, telephone number.
* **Payment data:** Information about the chosen payment method (e.g., PayPal or bank transfer). Credit card data is not stored on our servers.
* **Technical data:** IP address, browser type, date and time of access.
3. Purpose of Data Processing
We use your data exclusively for the following purposes:
* For processing and handling your orders and payments.
* For providing our customer service (via email or WhatsApp).
* For optimizing our website and providing a secure shopping environment.
4. Disclosure of Data to Third Parties
Your data will only be disclosed to third parties if this is necessary for the fulfillment of the contract. These service providers include:
*Shopify:** Our e-commerce platform for managing the shop.
* **Payment service providers:** PayPal and Wise (for secure processing of your payments).
* **Shipping service providers:** Logistics companies commissioned with the delivery of your products.
Any transfer of data abroad will only take place in compliance with legal data protection regulations.
5. Your Rights
You have the right at any time to:
* Request information about the personal data we have stored about you.
* Demand the correction or complete deletion of your data.
* Revoke your consent to data processing with effect for the future.
Please contact us by email at: **alpha.bluntcompany@gmail.com**.
6. Data Security
We use modern encryption methods (such as SSL/TLS) via our Shopify platform to protect your data from unauthorized access, loss, or misuse.
7. Changes to this Privacy Policy
We reserve the right to adapt this privacy policy as necessary to comply with current legal requirements or changes to our offerings.
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# Return Policy & Refunds
We want you to be completely satisfied with your purchase. As your satisfaction is important to us, we offer a voluntary 14-day return policy.
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1. Return Period
You can return products to us within **14 days** of receiving the goods. After this period, a return or exchange is unfortunately no longer possible.
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2. Conditions for a Return
For a return to be accepted, the following conditions must be met:
* The product must be unused, undamaged, and in the same condition that you received it.
* The goods must be in their unopened original packaging and with all original seals.
* Products that have been used or show signs of wear are excluded from return.
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3. Return Procedure
To initiate a return, please follow these steps:
1. Contact our customer service by email at **alpha.bluntcompany@gmail.com** or directly via **WhatsApp** to register your return.
2. After confirmation by our team, send the package to the return address provided to you.
3. **Return shipping costs:** You, as the buyer, bear the costs for return shipping, unless the product was damaged or delivered incorrectly.
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4. Refunds
Once your return arrives and has been inspected, we will notify you by email of the approval or rejection of your refund:
* **Approved:** The amount will be automatically refunded to your original payment method (PayPal) or via bank transfer. Please note that it may take several business days for the credit to appear in your account, depending on your bank.
* If you used the 10% discount for bank transfer, the actual amount paid will be refunded.
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5. Customer Service
If you have any questions about your return or refund, please do not hesitate to contact us at any time:
* Email: alpha.bluntcompany@gmail.com